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FAQ's
Where are we located?
21335 N. State Road 19
P. O. Box 328
Cicero, IN 46034
What are your office hours?
Monday to Friday: 1:00 PM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM (Closed for lunch from 12:00 PM – 1:30 PM)
Sunday: Closed
What are the access hours?
Access your unit at any time, 24/7.
Am I required to store long-term?
We offer flexible month-to-month lease options, so you can store with us for as short or as long as you need.
Do you offer a Referral Program?
We certainly do. If you refer family or friend while you are still our tenant, then we will apply a $10.00 credit to your next monthly payment.
What is the lease term?
We offer month-to-month leases based on a calendar month.
How do I pay my storage bill?
You can pay your storage bill online using a debit or credit card. Additionally, you can discuss autopay options with your facility manager.
What documentation do I need to rent a unit?
A valid government-issued ID, such as a driver’s license, passport, or state ID, is required.
What items am I not allowed to store?
You cannot store perishables, plants, animals, stolen or illegal goods, flammable or hazardous materials, or combustible items or liquids.
What does 24-hour access entail?
24-hour access means that you have unrestricted entry to a facility or service at any time of the day, allowing you to use or access it around the clock.
How do I move out?
We ask for 3-days written notice before you actually move out. Since our leases are based on a calendar month, move-outs must be completed by 5:00 P.M., the last day of the calendar month. If your lock remains on your unit on the 1st of the next month - or you have not vacated your unit, you will owe a full month's rent.
Do you offer a truck for tenants to use either moving in or moving out of the unit?
Yes. For new tenants, we allow the use of our truck for one day without a truck rental payment. We do, however, charge 55¢ per mile for every mile driven and the tenant replaces the fuel used. For tenants moving out or using the truck for any other reason, the truck will be available but the daily rental rate of $20.00 will be due as well as mileage and fuel replacement.